When is process re-engineering needed and why? (500 words)
- Tell what process re-engineering (BPR) is about - process that management use to analyze processes and workflows of the company.
- Discuss factors of re-engineering, for example, customer expectations, new technologies, inefficient processes, competitive pressure, etc. Use examples to prove the statements.
- Explain the functions of the processes in which BPR is needed. Inform about the reasons why sometimes one is forced to carry out a radical change.
Explain: balance scorecard and benchmarking. (500 words)
- Define balanced scorecard (BSC) – a strategic planning/management system that integrates financial and non-financial measures across strategic perspectives or functions of the business to achieve the mission and vision. Discuss the four perspectives.
- Define benchmarking as a process of quality improving by measuring products, services, and processes at which the top of the industry performs. The discussion of various benchmarking approaches and their advantages that should be included.
Make a data flow diagram involved in a petrol retail branch. Factor in relevant data modeling relationship. (500 words)
- Present data flow diagrams (DFDs) as an essential tool for translating process into visual form of data flows, data stores into form. Enumerate that this was a context basal DFD you will present.
- Exhibit the context flow chart within which the processes, i.e. order fuel, pay, deliveries, and roster, are included. Show the majors inputs and outputs.
- Select 2 of the main steps and split them to a more detailed form DFD that embodies sub-processes, data store and data items.
- Talk about data modeling with requirement such as for customers, orders, payments and entities together with the relations between them. Present sample ER diagram available.
- Emphasizing this, DFDs and data modeling comprise rigorous approaches of gathering system needs for development.
Discuss the system development life cycle. (500 words)
- Briefly introduce the system development life cycle (SDLC) and its key phases: planning, analysis, design, implementation, testing, deployment, and maintenance covering all the stages of software development life cycle.
- Clarify the stages such as diagnosis, design and implementation by devoting 2-3 sentences to each aspect. Talk about the reason of their existence, suppliers, various activities, product or service and touch upon the people unlike them who are directly or indirectly affected by their activities.
- The linear sequential is a single, uninterrupted and stepwise approach. By contrast, iterative and incremental models are small steps that allow adjustments or changes as needed. Advantage of iterative approaches then follow.
- Summarize by stressing on the fact that SDLC is an efficient technique to develop IS following a structured methodology that helps meet the business objectives.
What are the current techniques used in counselling? Discuss at least three and give examples. (500 words)
- Motivational interviewing
- Strength-based approaches
- Appreciative inquiry
- Goal setting
Highlight the changes in manager counselling skills in the past years. (500 words)
- For instance we have increased the quantity of soft skill classes.
- Leveraging technology
- Whether work dominates life or vice-versa is an everlasting question.
- Treating mental health issues as an important health issue.
What are the challenges faced in today’s counselling for managers? (500 words)
- Building trust remotely/virtually
- Time constraints
- High unemployment rates among the youth result from a low level of professional counseling that helps individuals navigate the career path.
- Don’t want to tell any private matter
How important is manager counselling skills for employees? (500 words)
- Feel supported
- It is good to have directions leading to the path of growth.
- Address challenges
- Increase job satisfaction
What are the roles and applications of counselling in organizations? (500 words)
- Develop a high-performing workforce and improve employee engagement.
- Try to solve the office problems earlier to avoid further developments.
- Equip employees with professional growth and development program.
- Develop a relationship of trust and confidence within the network
Discuss manager counselling skills in an organization you are familiar. (500 words)
- Active listening
- Asking open-ended questions
- Providing feedback
- Establishing trust
- Setting clear expectations
- After that, will follow all of the policies and procedures.
